At Dons Travels Sri Lanka, we strive to provide a seamless travel experience. However, we understand that plans can change. This policy outlines the terms regarding cancellations and refunds for tours and services booked through our website and paid via our payment partner, Onepay.
If you need to cancel your booking, you must notify us in writing via email at info@donstravelssrilanka.com. The cancellation will be effective from the date we receive your written notification.
To confirm your booking, a deposit is required (20% for packages without hotels, and 50% for packages including hotels). Our refund structure regarding this deposit is based on the notice period provided prior to your scheduled tour start date:
Approved refunds will be processed back to the original method of payment (e.g., credit card used via Onepay) within 14-21 business days from the date of cancellation confirmation. Please note that your bank or credit card issuer may take additional time to reflect the credited amount in your account.
In the unlikely event that we must cancel your tour due to unforeseen circumstances, force majeure, or reasons beyond our control, we will offer you an alternative date, a comparable tour, or a full refund of the amount paid to us.
For any questions regarding cancellations or refunds, please reach out to us:
Dons Travels Sri Lanka
70, 1st Lane, Gothami Road, Borella, Colombo 08, Sri Lanka
Email: info@donstravelssrilanka.com
Phone: +94 74 206 6175